Frequently asked questions
Working with the Laughing Owl Press Co.
+ What is your turn around time?
Most orders ship 10 business days from artwork approval. This does not include shipping transit time.
+Can I rush my custom printing order?
Rush fees are a percentage of your total printing cost or $50, which ever is greater. Rush order approval must happen must happen before 10AM EST for the current day to be counted in the turn around time. Standard rush fees are:
- 3 business days - 50%
- 5 business days - 25%
- 7 business days - 15%
+I live outisde of the USA, will you work with me?
Yes! We will happily ship orders anywhere in the world, but you should be aware that:
- International shipping typically takes 3-5 buisness days for transit.
- We mark all international shipments with the appropriate documentation. The customer is responsiable for all local taxes and duties beyond the original quoted shipping price.
- Clearing a shipment through customs can sometimes be a slow process, we can not predict any delays that may occur.
- All prices on our site are in US dollars. We think your money is really cool looking, but we can't spend it at the local pizza shop here.
- For payment from international customers we us PayPal.
+How do you ship orders?
We use UPS to ship orders within the United States and USPS (3-5 business days transit) for orders outside of the United States. Packages are shipped fully insured with all customs values properly documented. The recipient is responsible for all local tariffs and customs fees.
+How do I pay?
Our invoices include a link to pay online or you may call with a CC number. We also accept checks, but shipment may be delayed until payment clears. All invoices must be paid before an order ships unless prior arrangements have been made.
If you are unsatisfied, returns of non-custom items are happily accepted within two weeks of purchase. All items must be returned in original and unused condition. Shipping costs are non-refundable and the customer is responsible for return shipping cost. Please include a copy of your sales receipt and mail merchandise to: The Laughing Owl Press Co. Attn: Merchandise Return 27 Fraley St. Kane, PA 16735
We cannot offer refunds or make discounted reprints on customized products. It’s very important to check, double check, and triple check your final proof for accuracy in all respects including spelling and dates before giving approval. Once approval is given on your final proof we cannot change or cancel your order. Please note that letterpress printing is a handcrafted process. There may be slight variations in color and registration from proof to print, and between print runs, but we feel this is what makes letterpress so wonderful. At The Laughing Owl Press our goal is to make the highest quality items possible.
+ What paper stock do you use for coasters?
We use thick, absorbant pulpboard for our coasters. For orders less than 2,000 pieces we use 80pt stock, for orders greater than 2,000 pieces we use 60pt stock.
+ I bet your coaster stock is made out of virgin jungle trees right?
No! Our off-white pulp board made from 40% pre-consumer recycled content and wood pulp from managed forestry.
+ What shape coasters do you offer?
We offer 10 standard coaster shapes are are roughly 3.75" in size.
+ Can I use a use a custom shape for my coasters?
Yes! Additional die fees may apply. Please [contact us] for a quote.
+ Do you have a coaster template I can use to layout my artwork?
You can download a template with all of our stock shapes [here.]
+ Can I get envelopes with my coasters?
Yes! We reccomend A2 sized envelopes for most coasters. You can find envelope options [here.]
+How much does it cost to mail a coaster?
Sending coasters is easy! You can mail one or two in the A2 envelopes we offer for a regular first class stamp. We always recommend checking with your local postmaster for the most up to date postage information. We're sure they are very friendly.